Tag Archives: Design

Design by All

Dan M. Brown lays out a case for thoughtful design documentation in Communicating Design: Developing Web Site Documentation for Design and Planning.

Brown defines design as a, “complex process composed of many smaller activities,” including (but not limited to):

“…listening, analyzing, evaluating, brainstorming, synthesizing, experimenting, composing, describing, discussing, exploring, reacting…”

-Dan M. Brown

Site maps, flowcharts, wireframes, design briefs, and usability reports might not sound exciting. But these documents allow designers to capture the design process in a form that can be shared, discussed, tweaked and improved by others.

I never used to think of myself as a designer. My experience with graphic design was limited to one art class in middle school (and let’s face it, I will never be a graphic artist). Then suddenly I was a young professional working with designers and developers. It was a tough learning curve. My team would often send a project out to designers and get something totally different back. Or we would get exactly what we asked for, but technical difficulties prevented it from going into production. As I began to take on the role of project manager, I found myself learning to speak the language of designers and developers. As I did, my own thought-process began to change. I used to think of design as just “making something pretty.” I began to realize that design was actually about  purpose, function, and form.

Documentation is crucial to good communication and digital project management. But perhaps more importantly, these documents allow for collaborative design. Brown argues that the main challenge for a web designer is to,”help everyone contribute to the design process, to establish a vision and help a multidisciplinary team realize it.” (xi)

The diagrams and deliverables that Brown outlines in his book are documentations of the design process, not the process of design itself. Not everyone knows how to create a flowchart (or even how to use AdobeInDesign). But (hopefully) everyone knows how to listen, question, and explore. Historians need to be able to think about design to offer their own expertise to the process.







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Review: Creating a Winning Online Exhibition

In Creating a Winning Online Exhibition: A Guide for Libraries, Archives, and MuseumsMartin R. Kalfatovic provides a great introduction to the principles that guide a successful web exhibit. Kalfatovic cover a wide array of topics from accessibility to intellectual property to web design, blending new media issues with more traditional scholarship on design and museum studies.

Underscoring the importance of thoughtful planning, Kalfatovic devotes his opening chapters to the theory and practice of organizing and crafting an exhibition. Kalfatovic believes that a successful exhibition will communicate a central idea; this is what separates an exhibit from, “a random collection of objects or… images.” (9) This central idea should guide the selection of objects and images for the exhibit, as well as steer the execution and organization of the exhibit. Kalfatovic provides readers with a useful overview of the process, providing an example timelines and a list of deliverables including the proposal, exhibition script, label text, and intellectual property rights.  Kalfatovic borrows many of these concepts from physical exhibitions, incorporating tips from leading scholars such as Beverly Serrell. However, Kalftatovic does a good job exploring the differences between physical and online exhibitions. Visiting a website is a very different audience experience than walking through a gallery space. Kalfatovic argues that web exhibits need to be organized with this unique user experience in mind.

In the second half of the book. Kalfatovic tackles technical issues and design. In concise and understandable terms, Kalfatovic walks readers through the best practices for image formats, markup languages, web design, and accessibility issues. Rather than simply listing the best practices, Kalfatovic does a great job explaining exactly why these are the standards and why these standards are important for library, archives, and museum professionals.

  • Why is it necessary to use a cascading style sheet instead of html to create tables? While HTML tables display in a fixed size, CSS renders tables based on the size and settings of a web browser. The tables will automatically adjust size with the user.
  • Why should I provide Alt text with images? If an image does not display, or if people with disabilities cannot view the image, this text will describe the image in words. This is also a great reason to use descriptive text for hyperlinks, rather than a generic “Click Here!” message.
  • How is online color different than print color and what are the origins of CMYK? OK, this one gets pretty complex. It has to do with additive color mixing theory and light refraction. It is actually still hard for me to explain this one, but I did get to test the theory by digitally mixing the colors red and green. Red and green paint may mix to brown, but red and green makes yellow on a computer screen!
Color mixing experiment. Red plus green equals yellow!
An experiment that demonstrates the unique properties of additive color mixing. In the digital world, mix red and green to make yellow!

The book ends with a series of very useful appendices including: sample database fields, tips for using contractors, and information on Dublin Core Metadata. The book is a well-organized and handy reference tool that I am sure I will consult as I work on my final project for this class.

Of course, this book is not a comprehensive guide to creating an online exhibit. As should be expected from a book published in 2001, certain aspects of the book are very dated. There is no mention of social media. The design section, although it provides a great overview on layout and typography, gives very little guidance on usability testing or audience-based design. Kalfatovic stresses the importance of interactive web exhibits, but is years away from the type of participatory practice and shared authority that Nina Simon explores in her 2010 book, The Participatory Museum.

However, the core argument of this book is timeless. As Kalfatovic persuasively argues, an exhibition’s success depends on a variety of elements including its purpose, audience, design, and maintenance. If the book is guided by one big idea, I think that it might be this: thoughtful planning is the key to a winning online exhibition.






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Review: The Participatory Museum

In The Participatory Museum, Nina Simon argues that the social web has changed the way that people relate to one another and the world, and makes a case for introducing participatory design to cultural institutions.

I am a longtime reader and fan of Nina Simon’s blog Museum 2.0 and so I jumped at the chance to review her book. Both Simon’s blog and The Participatory Museum offer compelling real-life examples and case studies of cultural institutions that have adopted new media strategies to help fulfill their institutional missions. These new media strategies do not always (and often do not) take place on the web. Rather, Simon is concerned with gleaning knowledge from web and new media interactions, and apply this knowledge to the real world.

Simon looks for inspiration in unexpected places. The case studies and examples that Simon cites are not limited to the museum world nor even to cultural institutions. She broadens her case studies to include for-profit corporations including Netflix, Nike, and Harrah’s Casinos.

Translating the participatory nature of social media to a museum sounds like a great idea. But as Simon is quick to acknowledge, this process is harder than it sounds. Simon begins her first chapter with an eloquent example of bad design.

It’s 2004. I’m in Chicago with my family, visiting a museum. We’re checking out the final exhibit—a comment station where visitors can make their own videos in response to the exhibition. I’m flipping through videos that visitors have made about freedom, and they are really, really bad. The videos fall into two categories:

  1. Person stares at camera and mumbles something incomprehensible.
  2. Group of teens, overflowing with enthusiasm, “express themselves” via shout-outs and walk-ons.

I am sure that every museum-goer has had a similar experience in the past 10 years. Despite the fact that I am an avid user of social media online, I cringe at the thought of video-taping my response to an exhibit. Yet Simon argues that this is not because people do not want to participate; it is just a case of bad design.

So how can museums design good participatory experiences? The bulk of the book is devoted to answering that question, so I will just briefly summarize some of Simon’s most compelling points.

First, Simon acknowledges that not everyone WANTS to participate. Some museum visitors truly appreciate a traditional museum environment; they visit to learn from experts or to view exhibits. They are  not expecting to add their own voice to the museum and might find this experience off-putting. For this reason, Simon suggests that participatory techniques should only be one of the interpretive techniques used by a museum.

Second, even when people do want to participate, they will participate in different ways. Learning from online audience research, Simon grouped participants into six categories by activity.

  • Creators (24%) who produce content, upload videos, write blogs
  • Critics (37%) who submit reviews, rate content, and comment on social media sites
  • Collectors (21%) who organize links and aggregate content for personal or social consumption
  • Joiners (51%) who maintain accounts on social networking sites like Facebook and LinkedIn
  • Spectators (73%) who read blogs, watch YouTube videos, visit social sites
  • Inactives (18%) who don’t visit social sites

The percentages add up to greater than 100% because many users prefer to participate in different ways. For instance, in this blog post, I am acting as a creator, critic, collector. In order to research this blog post, I also acted as a joiner and a spectator. In order to build a successful  participatory experiences, designers need to consider more than just the creators and find a way to encourage all of these categories of use.

Third, the use of cutting-edge technology is not neccessary to build a good participatory experience. Some of the options that Simon explores are decidedly low-tech. For instance, Simon suggests using entrance stickers or punch-cards to personalize the experience for the visitor and allow front-line staff to recognize repeat visitors, or other data points that are important to an institution. I recently visited President Lincoln’s Cottage  and viewed an exhibit on modern day slavery called, Can You Walk Away? The exhibit featured a wall of postcards with different facts about slavery. I was able to choose my own postcard off the wall, tear it off, and take it home as a reminder of the exhibit. This experience was low-tech, but participatory and effective.

Can You Walk Away? Postcard

This postcard from the Can You Walk Away? exhibit at President Lincoln’s Cottage was a low-tech but effective way to engage audiences with content.

Fourth, Simon argues that new media tactics work best when they are easily integrated into your institutions current practices. Simon uses an example of a library in Sweden that wanted to crowd-source “tagging” of their book collections to contribute reader recommendations to their online catalog. However, the library had a low success rate of users visiting the website and adding feedback. So, the library did something very clever; they added more book drops. Now when patrons returned books, they could chose the drop that best described their review: “good for kids”, “boring”, “funny” etc. The tags were also electronically connected back to the online catalog when the librarian scanned the books back into the collection.

Finally, museums should not pursue participatory unless it is really relevant to their mission. Institutions should only be asking questions that they care about and always, always, always be prepared to listen to the answers. 

Most importantly to me as a reader, Simon is not just talking the talk. She posted her book online creating a dynamic piece of content where users can access her bibliography, review the book, comment on specific chapters, and add their own case studies. Simon is walking the walk by designing a truly participatory reader experience.

Now please excuse me, I am off to share my thoughts with the author and thousands of her closest friends.

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